If your Facebook ad account has been disabled, don’t worry. This guide will walk you through the steps on how to appeal a disabled Facebook ad account, helping you restore your account and continue your advertising campaigns. Learn how to submit an appeal and resolve the issue quickly.
What does it mean when a Facebook Ads account is disabled?
A disabled Facebook Ads account is a state where the account can no longer be used to run any advertising campaigns. When disabled, all advertising features are suspended, active campaigns stop being delivered, and you cannot perform any further actions on that account.
4 reasons why your Facebook Ads account might be disabled
Account suspension due to Facebook Ads policy violations
Facebook enforces strict policies to maintain a healthy advertising environment. Violations such as using inappropriate images and content or promoting products/services that do not comply with their policies can easily result in account suspension.
Violation of prohibited content
Facebook enforces strict regulations on advertising content. Below are the types of prohibited content that can easily lead to your ad account being disabled:
- Violation of community standards: Sharing images or videos without permission, content unrelated or inappropriate for advertisements.
- Advertising illegal products/services, Including narcotics, tobacco, stimulants, unsafe supplements, or products related to adult content.
- Using misleading language: Overpromising claims like guaranteed results, unrealistic expectations, or content related to multi-level marketing, cryptocurrency, or payday loans.
- Sensational or controversial content: Misleading or provocative messages that harm user trust and experience.
Errors related to restricted products for advertising
Facebook has specific regulations regarding products with advertising restrictions. Below are the common product categories:
- Alcoholic beverages: Can only be advertised if compliant with local laws and appropriate age restrictions for viewers are enforced.
- Gambling, cryptocurrency, and gaming: Content related to gambling, online betting, or cryptocurrency investments is strictly regulated and requires specific licenses to run ads.
- Financial and insurance services: Must provide clear, accurate information about the services must be provided, and compliance with the laws of the country where the ads are displayed must be maintained.
- Brand logos: Using logos or images of brands without permission will result in restrictions or ad rejections.
For products related to beauty treatments, weight loss, or cosmetic surgery, Facebook requires the target audience for advertisements to be 18 years old or older.
Account suspension due to mistakes
In some cases, Facebook ad accounts can be disabled mistakenly by Facebook’s system. This often happens with new accounts that have never run ads or accounts without a clear advertising history. Facebook may incorrectly flag your account for violating advertising policies, even though you haven’t done anything wrong.
The fastest way to appeal a disabled Facebook ads account
Method 1: Appeal through account manager
Step 1: Go to the “Account Quality” section in your Facebook Ads Account Manager.
Step 2: On this page, you will see a “Request Review” button. Click on it to start the appeal process.
Step 3: If requested by Facebook, you will need to verify your account using identification documents such as a Citizen ID, Passport, or other official documents.
Step 4: Provide a detailed description of the disabled account situation, explain that it is a mistake, and affirm that you have always adhered to Facebook’s advertising policies.
Method 2: In case the appeal link is not found
If you cannot find the appeal link, follow these steps to contact Facebook:
- Step 1: Visit the Facebook Business Support page at https://business.facebook.com/business/help.
- Step 2: On the support page, select “Contact Us” to begin the support request process.
- Step 3: Enter information related to your account and provide a detailed description of the disabled account situation.
During this stage, if your account is still not restored, remain persistent and submit multiple appeals.
Check the review status of your Facebook ads account
After submitting an appeal for a disabled Facebook Ads account, the result will not be immediately available. The review process depends on Facebook’s team, typically taking 24 to 48 hours, but sometimes it can extend to 5-7 days.
To check the review status of your account, go to the “Account Quality” section and select “Account Issues.” Here, you will see a line labeled “Review Status.”
- If it displays “Under Review,” it means Facebook is still evaluating your account.
- If it displays “Rejected After Review,” the account has been permanently banned, and you will need to create a new account to continue advertising.
Tips to effectively prevent Facebook ads account suspension
To Avoid Facebook Ads Account Suspension, Follow These Tips:
- Create backup accounts: Always prepare backup accounts to avoid work interruptions in case your main account is mistakenly disabled by Facebook.
- Ensure consistent information: Make sure the account name matches your Visa card and other related information to make reactivation or card registration easier.
- Avoid logging into multiple accounts on one device: Limit logging into multiple accounts on the same device to prevent Facebook from flagging them as fake accounts.
- Comply with Facebook policies: Carefully read the regulations before running ads, including prohibited products, ad limits, and payment methods.
- Use real information: Your account should have a profile picture and interact with friends to appear genuine.
FAQ about how to appeal a disabled Facebook ad account
How do I know when my account is disabled, and how do I appeal?
When your account is disabled, Facebook will notify you via email or in the account management section. You can then follow the instructions provided to submit an appeal.
How long does Facebook take to process an appeal?
The time to restore your account depends on its credibility and whether it is flagged as a fake account. Facebook allows appeals within 30 days, but the resolution time also depends on the support team’s processing speed.
Can you create a new account after being disabled?
Yes, you can create a new account. However, if you use the same computer or internet network as the disabled account, Facebook might disable the new account as well. It is recommended to use a different computer or reinstall the operating system before creating a new account.
What can I do if my appeal is unsuccessful?
You can try submitting another appeal after some time. However, if it still doesn’t succeed, you may need to:
- Create a new ads account while strictly adhering to Facebook’s policies.
- Seek assistance from advertising experts who can guide you through the process.
We hope the information in this article from KTM Ads – rent Facebook ads accounts has helped you resolve your issue. If you encounter any difficulties while appealing your ad account, don’t hesitate to contact our team of experts for assistance.
> See more related articles about Facebook Ads written by KTM:
How to run retargeting ads on Facebook
Guide to setting up Facebook ad automation rules
Top 5+ Facebook ad account management software
